ScenarioBuilder™
Is your Intranet a jumbled storeroom?
ScenarioBuilder™ can turn it into a productive place to work.
Acumentum’s ScenarioBuilder™ lets you capture important knowledge in any structured process so that people’s decisions will determine the right path through that process. People will only be exposed to relevant information and there will be less chance of confusion, the process will be completed sooner and with less stress.
This highly evolved system automatically generates webpages and forms for your Intranet, Extranet or Website to guide people intuitively through any structured process. ScenarioBuilder™ transforms a complex web of questions, answers and inputs into step-by-step paths to take effective action making structured processes visible, accessible and repeatable.
When people complete processes efficiently and correctly the result will be lowers costs, improved quality and enhanced morale. Selecting the right vehicle can reduce injury and even avoid death, declining a poor credit application will avoid bad debts and avoiding a workplace accident will save you from the consequential increases in WorkCover premiums.
Because all process support that is linked to resources is kept up-to-date in a central repository using ScenarioBuilder™ process and decision support is easy with:
- Webpages automatically generated with forms to guide people through any process
- Secure access and guidance to complete relevant forms and online resources
- Online management of partially completed forms
- Outputting of forms as XML or PDF files
- The right data being collected and integrated with back-office systems
- Accessing payment gateways
- Creating, reviewing, publishing and managing guidance on-line
- Scalable, which allows authors to add infinite scenarios – tailoring them to recurring issues / concerns people are facing.
Results:
- Provides an easier method for structuring questions and answers
- Reducing time by half to build each scenario, compared with traditional content management systems
- Quickly connects people with an appropriate person whenever they need or want to talk to a human being with an instant chat link, an email address or a direct phone number
- Customers happily use lower cost channels because they achieve what they want quickly
- Complex information is provided quickly to customers by a simple link to a scenario in an email.
ScenarioBuilder™ benefits:
- Capture knowledge and best practice
- Guide people through complex issues
- Reduce traffic to call centres
- Provide global access to online scenarios making processes easy to maintain and and highly visible
- Provide distributed content management to process
RELATED LINKS
Step through an example scenario which will explain whether your situation is appropriate for ScenarioBuilder™.
Try a scenario on 'What Car Should I Buy'.
Go to the ScenarioBuilder™ website
Contact Acumentum to find out more about ScenarioBuilder™
