Issues Management
It is important to Acumentum that we understand and effectively manage all customer issues. Our online Activate system helps our customers to register any issue, a support request or requirement for additional functionality quickly and easily. It is also only a click away on everyone's desktop. Once an issue is raised it is tightly managed and can only be closed by whoever created it.
Most projects have requirements that change over time. Acumentum projects mostly centre on human behavior and how people interact with complex computer applications. This type of project generates many development issues and resolving how best to address changes and troubleshooting issues is critical to a project’s success. Clearly identifying and recording all issues to systematically and swiftly resolve them, is an important requirement of professional project management.
This is Activate – an intuitive application developed to make the management of issues, observations, improvements, bugs and changes an easy, simplified process between our customer's and the Acumentum project teams. Activate is designed for swift task resolution, whilst being user-friendly, informative and flexible.
The key benefits of Activate:
- Highly effective in managing changes, suggestions and areas that need attention
- Automatic, real-time monitoring informs responsible team members of the status of an issue as it is updated
- Simple, task-driven user interface
- Easy to set up: Activate can be set up for your project in less than 30 seconds
- Runs on all operating systems in all web browsers
- Intuitive, responsive and easy to use
