Ongoing Support
Development projects are at the core of Acumentum’s business and ongoing customer support is an essential element of building strong customer relationships through rapid response to ad hoc and minor queries, simple advice, small enhancements and just keeping our customer's online applications delivering value for them. A flexible support agreement can ensure that the support required within an agreed budget is provided to meet every type of demand.
Acumentum provides support services from small ad hoc pay-as-you-go support or a comprehensive gold-class level of support under a specific Service Level Agreement. The SLA can prioritise service and support tailored to suit any business and system demands. Support services can range from responsive phone and email support to regular site inspections or onsite development work to assist you in any of your ongoing system or web based concerns.
Support in a SLA is tailored to ensure service levels, technical skills and preferred methods of contact and delivery of services meet the specified need.
Acumentum also provides hosting services.
For any support queries, issues or critical site problems, email us at support@acumentum.com or phone 03 9863 0333.
